Return & Refund Policy
Last updated: 2 September 2026
We want you to be happy with what arrives. Because you pay the courier in cash, you are in a strong position: you may open and inspect the parcel before you hand over any money.
Check before you pay
When the courier arrives, open the parcel and check it in front of them. If the attar is the wrong one, the bottle is broken, or the seal is missing, simply refuse the parcel and pay nothing. Then call us on +880 1711-005369 and we will send the correct item.
If a problem appears after delivery
Tell us within 48 hours of delivery. Call or WhatsApp +880 1711-005369, or email orders@safasunnahshop.com, with your order number and a photo of the item.
We will replace the item free of charge, including delivery, where:
- the wrong attar was sent;
- the bottle arrived leaking, broken, or with a damaged seal;
- the item is missing from the parcel;
- the parcel was short of what you ordered.
Change of mind
Attar is a personal-care product applied to the skin, so for hygiene reasons we cannot resell a bottle once it has been opened or used.
If you change your mind, we will accept a return within 3 days of delivery provided the bottle is unopened, unused and still sealed in its original box. Return delivery in this case is paid by you, and the original delivery charge is not refunded.
We cannot accept a change-of-mind return on an opened bottle. This does not affect your rights where the item was faulty or not what you ordered.
The gift collection
For the five-piece Signature Collection, the same terms apply to the set as a whole. If one bottle in the box is faulty we will replace that bottle rather than the whole set.
How refunds are paid
As all orders are cash on delivery, there is normally nothing to refund — a refused parcel simply costs you nothing.
Where money has already changed hands and a refund is due, we send it by bKash or Nagad to the number you give us, usually within 3 working days of the returned item reaching us or of us agreeing the claim. We will tell you which applies when you contact us.
Delivery charges
Delivery charges are refunded only where the fault was ours — a wrong, damaged or missing item. They are not refunded on a change-of-mind return, or where a parcel could not be delivered because nobody was reachable at the number given.
Orders we cannot complete
We call every customer to confirm the order before the courier sets out. If we cannot reach you on the number provided after reasonable attempts, we may cancel the order. Nothing is charged, and you are welcome to order again.
Talk to us first
Most problems are settled in one phone call. Before anything else, call or WhatsApp +880 1711-005369, any day between 10am and 10pm.